Can't Find Your Answer?
If you're unable to find the answer to your specific question here, please visit our Knowledge Center located on the MR.BEER® Community website.
1. How do I log into my account?
Choose the "Log In" link in the upper right corner of our website. Then choose "I am a returning customer" and enter your email address and your password.
I forgot my password
2. How do I use my Gift Card?
For more detailed information about how to purchase or redeem a gift card please visit the "Gift Cards" help section of this website.
3. How do I apply my coupon code?
In order to redeem a coupon code first browse our site to find the items you wish to buy and add them to your Shopping Cart. On the Shopping Cart page enter the Coupon Code in the "Enter Coupon Codes:" box. If your order does not meet the requirements of the coupon, it will not be applied to your order.
4. What is your return policy?
Before deciding to return an item, please contact a customer service representative to discuss other possible resolutions to your situation. You'll find that quite often returning an item will not be the best possible course of action. If you do decide to return an item, MR.BEER® will issue a refund for the full purchase price of the item (as long as it is returned in resaleable condition). However, MR.BEER® will not refund any shipping charges associated with the initial order or the return costs.
5. Can I purchase kits and mixes locally?
MR.BEER®; products are carried by many fine large and small retailers across the country. To locate the retailer nearest you, please visit the Store Locator section of this website. Be sure to call ahead to check on current availablity.
6. Will I be charged sales tax?
MR.BEER® is required to charge sales tax on all orders originating in either Arizona or Wisconsin. Orders placed from any other location will not be charged sales tax.
7. Can I change or cancel my order?
You may change or cancel your order anytime prior to processing. In order to do so, you will need to contact one of our friendly customer service agents. Give us a call (toll free) at 1-800-852-4263, or send an e-mail
customerservice@mrbeer.com. We will do everything we can to accomodate your request, but keep in mind that we process orders as quickly as possible to ensure timely delivery.
8. When will my order arrive?
To find out the status of an order you've already placed, simply
click here to log in to the MR.BEER® Store, then click to view your current order.
If you placed your order as a "Guest Shopper" or are having trouble logging in, contact a MR.BEER® associate for assistance.
For more detailed information about our shipping policy,
click here.
9. How do I track my order?
To find out the status of an order you've already placed, simply
click here to log in to the MR.BEER® Store, then click to view your current order.
If you placed your order as a "Guest Shopper" or are having trouble logging in, contact a MR.BEER® associate for assistance.
10. Can I print the brewing instructions?
Absolutely.
Click here to navigate to the MR.BEER® Help Desk, where you can find a complete list of downloadable instructions.
