Ordering Questions
1. How Do I Log Into My Account?
Choose the "Log In" link in the upper right corner of our website. Then choose "I am a returning customer" and enter your email address and your password.
I forgot my password
2. How Do I Use My Gift Card?
For more detailed information about how to purchase or redeem a gift card please visit the
Gift Cards help section of this website.
3. How Do I Apply My Coupon Code?
In order to redeem a coupon code first browse our site to find the items you wish to buy and add them to your Shopping Cart. On the Shopping Cart page enter the Coupon Code in the "Enter Coupon Codes:" box. If your order does not meet the requirements of the coupon, it will not be applied to your order.
4. What Is Your Return Policy?
Before deciding to return an item, please contact a customer service representative to discuss other possible resolutions to your situation. You'll find that often times returning an item will not be the best possible course of action. If you do decide to return an item, MR.BEER® will issue a refund for the full purchase price of the item. However, MR.BEER® will not refund any shipping charges associated with the initial order or the return costs.
5. Can I Purchase Kits And Mixes Locally?
MR.BEER® products are carried by many fine large and small retailers across the country. To locate the retailer nearest you, please visit the Store Locator section of this website.
Brewing Questions
1. I Lost My Instructions -- Can I Get A Replacement?
Absolutely. You can find a printable versions of all the MR.BEER® brewing instructions on the the "kits" page, the "Help" page or simply go to the product page of the kit, refill or recipe you need instructions for and click the "Print Brewing Instructions" link under the picture.
2. Where Is My Yeast?
Underneath the plastic lid of every MR.BEER® beer mix you will find 1 packet of dry brewing yeast.
3. How Long Loes It Take To Brew Beer?
It takes just two weeks to brew the standard MR.BEER® recipe, which contains a Beer Mix and Booster™ Pouch. When you begin brewing recipes that contain additional ingredients, more brewing time may be required. Some of the most complex recipes can take up to 6 months before they are ready to enjoy.
4. What Do I Need To Make Beer?
With MR.BEER® you need only a few things to make some of the most amazing beer you have ever tasted.
5. Can I Open The Fermenter During Fermentation?
No. You can easily introduce a rogue organism that may sour the beer. The best thing to do is trust that your yeast is functioning perfectly. If you want to check on the activity level of the beer, shine a strong flashlight on the outside of the keg to see if fine bubbles are still rising, or if there is yeast foam still floating on the beer.
