FAQ

Can't Find Your Answer?

If you're unable to find the answer to your specific question here, please visit our Knowledge Center located on the MR.BEER® Community website.




  1. How do I log into my account?

    Choose the "Log In" link in the upper right corner of our website. Then choose "I am a returning customer" and enter your email address and your password.

    I forgot my password
  2. How do I use my Gift Card?

    For more detailed information about how to purchase or redeem a gift card please visit the "Gift Cards" help section of this website.

  3. How do I apply my coupon code?

    In order to redeem a coupon code first browse our site to find the items you wish to buy and add them to your Shopping Cart. On the Shopping Cart page enter the Coupon Code in the "Enter Coupon Codes:" box. If your order does not meet the requirements of the coupon, it will not be applied to your order.

  4. What is your return policy?

    Before deciding to return an item, please contact a customer service representative to discuss other possible resolutions to your situation.

    If you do decide to return an item, MR.BEER® will issue a refund for the purchase price less a 20% restocking fee. MR.BEER® will not refund the original shipping charges or the return shipping costs.

    Products must be returned in sell-able condition. To insure this, it may be necessary to repackage the order at your cost.

    • Damaged, defective or missing items: If you receive an item that is damaged or defective please retain the box and packaging material your order came in and notify MR.BEER® within five (5) days of receiving your order. We will make every reasonable effort to resolve the situation to your satisfaction. In most cases, a replacement item will be sent out immediately.

    • Return exceptions: MR.BEER® will not accept the return of any items after thirty (30) days and does not refund any shipping charges incurred on the initial order or for the return of an item.

    • Product warranties: MR.BEER® guarantees all products to be free from defects in materials and workmanship at the time of purchase. If you find any product to be defective please contact us and we will work with you to resolve the issue.

      In order to protect the integrity of Mr.Beer products and ensure our customers receive authentic, fresh, and quality products, warranties are void on any items purchased through an unauthorized source (e.g. eBay.com, Craigslist.com, flea market, garage sales, etc.)

  5. Can I purchase kits and mixes locally?

    MR.BEER®; products are carried by many fine large and small retailers across the country. To locate the retailer nearest you, please visit the Store Locator section of this website. Be sure to call ahead to check on current availability.

  6. Will I be charged sales tax?

    MR.BEER® is required to charge sales tax on all orders originating in either Arizona or Wisconsin. Orders placed from any other location will not be charged sales tax.

  7. Can I change or cancel my order?

    You may change or cancel your order anytime prior to processing. In order to do so, you will need to contact one of our friendly customer service agents. Give us a call (toll free) at 1-800-852-4263, or send an e-mail customerservice@mrbeer.com. We will do everything we can to accommodate your request, but keep in mind that we process orders as quickly as possible to ensure timely delivery.

  8. When will my order arrive?

    To find out the status of an order you've already placed, simply click here to log in to the MR.BEER® Store, then click to view your current order.

    If you placed your order as a "Guest Shopper" or are having trouble logging in, contact a MR.BEER® associate for assistance.

    For more detailed information about our shipping policy, click here.

  9. How do I track my order?

    To find out the status of an order you've already placed, simply click here to log in to the MR.BEER® Store, then click to view your current order.

    If you placed your order as a "Guest Shopper" or are having trouble logging in, contact a MR.BEER® associate for assistance.

  10. Does the shipping box say "Mr.Beer" on it?

    All orders ship in a plain brown box, with no logos displayed on the outside, and the shipping label indicates "Coopers DIY, LLC" as the return address.